Ordering Information and Shipping Policies

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Sometimes, no matter how careful we are, DAMAGE happens. Please use CAUTION when unwrapping your order. If you have a damaged item, contact us immediately at info@swancreekcandle.com. Include your order number and a picture of the damage. We will credit the cost of the damages to the credit card used for purchase immediately.
If an item is listed as temporarily out of stock, please know that our policy is to hold the entire order until that item comes back into stock. If you would like to have items shipped separately, extra shipping charges will apply.
We have vendors all over the globe!
For vendors that carry our candles in your area, please call us toll free at (800) 626-4590 Monday through Friday from 9:00 am - 5:00 pm and let us know your zip code!
G.D. Distribution, a company based in Northern Ireland, is now distributing our products overseas. For a list of all the stores in these areas carrying our candles please visit gddistribution.co.uk
Our Gift To You!
A FREE DRIZZLE MELT is shipped with every order to help defray freight charges. Any FREE GIFT will be shipped to the shipping address provided. Please note free gifts are not returnable, refundable or eligible for an exchange.
We care about your safety. Please never leave a burning candle unattended. Keep out of reach of children and pets. Always follow proper burn instructions listed on your candle