For information regarding ordering wholesale for your business, please contact us toll free at:
800-626-4590 Monday through Friday from 9 a.m. to 5 p.m. EST
Shipping charges are calculated at checkout. The $60 dollar free shipping offer ONLY applies to orders within the conterminous United States. Please note that the free shipping policy is for orders with a subtotal of $60 or more; not including tax or gift certificates.
Unused items purchased through our website are eligible for a return within 14days of delivery- for a refund, we do not offer exchanges. Refunds are issued less shipping charges- if your order qualified for free shipping your refund will be less the shipping charge absorbed by the company on the initial order. The customer is responsible for all return shipping fees and insurances. If products are received in unsellable condition no refund will be issued. While we are happy to assist with questions- we are unable to offer any refunds or replacements for purchases made outside of our company direct website. All returns must be approved before being processed. Please email email@example.com for return approval.
Free Gift Policy
The Free Gift with every order is offered as a courtesy to our customers. Free gifts are packages of drizzle melts in assorted fragrances. Free gifts carry no cash value and do not count towards your free shipping, free gifts are non returnable, refundable, or eligible for an exchange. Please use your free gift as you see fit.
Swan Creek Candle is a division of Ambrosia, Inc., an Ohio corporation that has been selling wholesale to the gift industry since 1978.
It is owned and operated by members of the founding family, and located in a 30,000 square foot factory in Northwest Ohio. You may visit our outlet stores; the original location at the factory in Swanton, OH or our second outlet store in Historic Downtown Dundee, MI(Currently closed). See the 'Visit Our Outlet Stores' link for addresses and hours of operation.
Never leave a burning candle unattended. Trim wicks to 1/4 inch at all times. Never burn a candle on an unprotected surface. Avoid burning candles in a draft. We recommend you do not burn a candle in a pot with less than 1/2 inch of wax left on the bottom.
Our designer candles containing decorative dried or silk material require special attention. In some of these decorative candles the wick is placed off center on purpose. All the wax is not meant to melt in these candles. Extinguish if the decorative material is threatened.
To maintain color and fragrance, store candles in a cool, dark, covered container. Blooming is a natural occurrence with soy wax- and is not a defect in the candle. If your candle blooms, you can guarantee it is pure soy!
Free gift for every order!. Payment may be by Visa, MasterCard, American Express or Discover and paypal. You may order online, or call toll free 1-888-272-2773. Orders ship in 4-5 business days, but most orders ship in 2-3. You will receive a shipping notice when your order has been processed, this email DOES NOT mean your order is shipping that day. Ship times will slightly longer during the holiday season and peak seasons!
We respect your privacy and we believe you have a right to know how we handle information you provide us.
Regarding Web site ordering, we use your IP address to help diagnose problems with our server, and to administer our Web site. It is difficult if not impossible for us to use your IP address to collect personal information about you and, in any event, we do not need to know any more about you than you choose to tell us.
Regarding store location requests, some of our customers use our Web site to ask us for the location of "bricks and mortar" stores near them which sell Swan Creek Candle products. We ask these customers to provide us with their postal zip code, which we use to find the nearest store for them. Additionally, when feasible, we send the retail store the customer's name and email address so they can work directly with the customer. If you would rather we not send a store your name and email address, please tell us when you send your zip code.
For wholesale information call 1-800-626-4590 or e-mail us at firstname.lastname@example.org
Swan Creek Candle Co, reserves the right to cancel or refund any order, partial or in full due to current inventory. Prices are subject to change and reflected on the website. We reserve the right to refuse service as necessary.
We care about your safety. Please never leave a burning candle unattended. Keep out of reach of children and pets. Always follow proper burn instructions listed on your candle