For questions or phone orders, please contact us toll free at:
888-272-2773 Monday through Thursday from 8:00 a.m. to 4:00 p.m. and 8:00 a.m to 12:00 p.m Friday EST
Please note, we can not look up orders older than one year, and we can not release any customer information. Please have accurate customer information when calling, as a courtesy to our customers we can not release any customer information to anyone other than the customer
For information regarding ordering wholesale for your business, please contact us toll free at:
800-626-4590 Monday through Friday from 9 a.m. to 5 p.m. EST
Swan Creek Candle is a division of Ambrosia, Inc., an Ohio corporation that has been selling wholesale to the gift industry since 1978.
It is owned and operated by members of the founding family, and located in a 30,000 square foot factory in Northwest Ohio. You may visit our outlet stores; the original location at the factory in Swanton, OH or our second outlet store in Historic Downtown Dundee, MI. See the 'Visit Our Outlet Stores' link for addresses and hours of operation.
Never leave a burning candle unattended. Trim wicks to 1/4 inch at all times. Never burn a candle on an unprotected surface. Avoid burning candles in a draft. We recommend you do not burn a candle in a pot with less than 1/2 inch of wax left on the bottom.
Our designer candles containing decorative dried or silk material require special attention. In some of these decorative candles the wick is placed off center on purpose. All the wax is not meant to melt in these candles. Extinguish if the decorative material is threatened.
To maintain color and fragrance, store candles in a cool, dark, covered container. Blooming is a natural occurrence with soy wax- and is not a defect in the candle. If your candle blooms, you can guarantee it is pure soy!
Free gift for every order!. Payment may be by Visa, MasterCard, American Express or Discover and paypal. You may order online, or call toll free 1-888-272-2773. We will acknowledge every order within 24 business hours and do our best to ship your order within 1 business days(excluding holidays and weekends). Ship times will slightly longer during the holiday season. Please note, the Local Pickup option is available for any customer in the Northwest Ohio and Southeastern Michigan location who wishes to pick up their order and avoid shipping charges!
Shipping charges are based on the value of the order. 0-$24.99 is $9.25 shipping. $25-39.49 is $10.50 shipping, $39.50-59.99 is $12.50. The $60 dollar free shipping offer ONLY applies to orders within the conterminous United States. Canadian Orders will be charged actual shipping rates with applicable taxes based on your Provence. Please note that the free shipping policy is for orders with a subtotal of $60 or more; not including tax or gift certificates.
All items carry a 30 day money back guarantee. If for any reason you are not satisfied with your purchase, you may return your item for a refund or exchange. Wax warmers, candle warmers, diffusers and refill wax are not eligible for returns after being used. The free shipping offer is only valid on the initial shipment, it does not apply to any returns, or exchanges. Please note that any order returned for a refund will be refunded within 2-3 business days less shipping charges. The return shipping is the responsibility of the customer and is not eligible towards a refund; only the product is eligible for a refund.
Free Gift Policy
The Free Gift with every order is done as a courtesy from the company to provide a free gift for all customers. Free gifts do not cost the customer any additional fees therefore they are not returnable, refundable, or eligible for an exchange. Please use your free gift as you see fit.
We respect your privacy and we believe you have a right to know how we handle information you provide us.
Regarding Web site ordering, we use your IP address to help diagnose problems with our server, and to administer our Web site. It is difficult if not impossible for us to use your IP address to collect personal information about you and, in any event, we do not need to know any more about you than you choose to tell us.
Regarding store location requests, some of our customers use our Web site to ask us for the location of "bricks and mortar" stores near them which sell Swan Creek Candle products. We ask these customers to provide us with their postal zip code, which we use to find the nearest store for them. Additionally, when feasible, we send the retail store the customer's name and email address so they can work directly with the customer. If you would rather we not send a store your name and email address, please tell us when you send your zip code.
For wholesale information call 1-800-626-4590 or e-mail us at firstname.lastname@example.org
We care about your safety. Please never leave a burning candle unattended.